Returns & Refunds
Please inspect your order upon delivery and contact us immediately if your item arrives damaged or is faulty.
We do not offer refunds for change of mind purchases however, we will happily refund any damaged or faulty items within 30 days of purchase. Items must be returned in their original condition and packaging. Once we receive the item please allow 5-10 business days for the refund to be processed. Please always retain your receipt for proof of purchase.
To return your items please follow the steps below:
- Please contact our team at email@example.com and advise us that you would like to return your items.
- Please post your items in either your own packaging or in an express post satchel and ensure a tracking number is obtained. Please email this tracking number with your proof of purchase to firstname.lastname@example.org. Once we receive this, we will be able to process your refund. If you do not supply us with the tracking number, we will not be able to accept responsibility for the arrival of your return and may not be able to process your refund.
Things to note:
Shipping and handling charges are not refundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We have the right to refuse returns for items that are not in a new condition or not in the original packaging.Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.